Frequently asked questions

It depends on how many hours and what level of support your loved one needs — which is why we don't hide behind vague answers. Call (785) 997-0154 and we'll give you straightforward pricing for your exact situation. The consultation and in-home assessment are always free, with no obligation.

Most families pay privately. We also work with long-term care insurance — you pay us as usual, and we give you the invoices and care notes your insurer needs to reimburse you. Please check that your policy covers non-medical home care; we're happy to help you understand it. Note: Medicare generally doesn't cover non-medical home care.

Yes — our minimum is 3 hours per visit. Beyond that, scheduling is flexible — from a few visits a week to around-the-clock support. We'll build a plan around what your family actually needs, and you can adjust it as needs change.

Often within days. After your free consultation we schedule a no-cost home assessment, build the care plan, and match a caregiver. If your family is in an urgent situation, tell us — we prioritize urgent starts.

This is one of the biggest frustrations families have with other agencies — and we take it seriously. We match one primary caregiver to your loved one based on personality and needs, and we work hard to keep that match consistent. If a caregiver is ever unavailable, we brief the backup on your loved one's routines before they arrive.

We don't leave you stranded. Our team arranges a qualified backup caregiver and communicates with you right away — you'll never find out about a missed shift by discovering nobody showed up.

Just tell us — no awkwardness, no hurt feelings. Matching matters more than anything, and we'll re-match your loved one with a different caregiver quickly. Your family should never feel stuck.

Every caregiver passes comprehensive background checks and reference verification before ever entering a home, and receives ongoing training. We're a KDHE-licensed agency — the State of Kansas' standard for supportive care.

We keep families in the loop with regular updates, and you can reach our care team anytime with questions or concerns. You should never feel out of touch with your loved one's care.

We provide non-medical supportive care: personal care, companionship, meals, homemaking, and safety support. Home health involves skilled nursing ordered by a doctor. Many families use both — and our care often fills the everyday gaps that medical visits don't cover.

We serve Douglas County (Lawrence, Eudora, Baldwin City, Lecompton), Johnson County (Overland Park, Olathe, Shawnee, Lenexa), Wyandotte County (Kansas City KS, Bonner Springs), and Shawnee County (Topeka) in Kansas.

Absolutely — that's the point of home care. We review the care plan regularly and adjust hours, services, or caregiver support whenever your family's situation changes.

This is incredibly common, and pushing rarely works. Many families start with just companionship or light housekeeping a few hours a week — it feels like help around the house, not 'care.' Once trust builds, most seniors welcome more support. We're happy to talk through approaches that have worked for other families.